One time & Recurring
Whether you want to bill your customers once off or on a recurring basis, we've got the solution for you. Here's a breakdown of all the payment types:
- 1.Orders (Any once off or recurring purchases in the hosted checkout)
- 2.Renewals (Any recurring billing transactions)
- 3.(Re)Subscribe (Customers (re)subscribing to recurring billing products)
- 4.Pause (Customers paying 12.5% fee to pause their recurring billing products)
Every time a payment is made, it goes into an immediate pending status until the transaction has been confirmed on chain. Once confirmed it will be shown as successful and if an error has occurred then it will be marked as failed.
- 1.Pending (Currently being confirmed on chain)
- 2.Successful (Confirmed on chain)
- 3.Failed (Error or insufficient funds)
There is an additional pending API that monitors any transactions that are about to use the available balance in the users subscription contract balance. This means any order being placed during pending transactions will either decline the payment if not enough xDAI is available or a deposit transaction will be created to top up their xDAI subscription contract balance.
If any recurring billing renewal transactions have failed, there will be 5 retry attempts to collect the outstanding funds. After the first failed payment, there will be 4 more retry attempts made 24 hours after the previous one, so the customer essentially has 5 days to Top Up their balance before being unsubscribed.
After all 5 retry attempts have been made, the customer will be automatically unsubscribed on chain and any applicable loyalty program discount progress will be reset.
This is designed for any recurring billing renewals that cannot be paid for in the original currency it was purchased with. Example: customer purchased a subscription with xDAI and now his subscription is up for renewal. He doesn't have enough xDAI left in his wallet or account balance but has enough XGT in his wallet and therefore his XGT will be used to pay for the renewal. Same rule applies if the customer originally purchased his subscription with XGT.
This reduces failed renewal payments and overall decreases churn rates for merchants. A simple yet effective solution to keep the steady stream of revenue flowing in.